DHC
Dr. Hugh Cobb

1 reviews | Active since Mar 2022

09 Feb 2024, 16:42

A disgrace to the banking world

After 3 phone calls on 3 different days ( 3 different reference numbers) , nothing was done to solve the problem I discussed with them . I was told each time that I would be contacted . Still waiting , weeks later. On the 3 rd call , I was asked to e mail screenshots of the problem with using my card on the phone. Did so. Got an automated reply to acknowledge receipt of my e mail & the phone number to call for help. They can't be serious. I had already made 3 calls an e mailed ( to the address provided.) Please will Discovery bank immediately cancel my credit card and confirm this on Hello Peter. There is no need for them to phone me an apologise. It's much too late for this. Thanks

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Replies (2)
Discovery Bank
Discovery Bank's reply11 Feb 2024, 12:18
Official
Hi Dr. Hugh 

This is not great to hear.

Please confirm if you would like us to close your credit card account,  as cancelling a card and closing an account are different. 

Regards,
Yuvna 
Discovery Bank
Discovery Bank's reply14 Feb 2024, 09:57
Official
Hi Dr. Hugh 

Due to no response for confirmation of account closure, your credit card account will remain open. If you would like to close the account please call us on our toll free number ***and we will assist you further. We are open 24/7. 

If you would like to cancel you card, please go to "cards" > "cancel card" on the bank app. The account will remain open even if you cancel your card. 

This case will be closed on Hellopeter. 

Have a good day further.