1 reviews | Active since Mar 2022
A disgrace to the banking world
After 3 phone calls on 3 different days ( 3 different reference numbers) , nothing was done to solve the problem I discussed with them . I was told each time that I would be contacted . Still waiting , weeks later. On the 3 rd call , I was asked to e mail screenshots of the problem with using my card on the phone. Did so. Got an automated reply to acknowledge receipt of my e mail & the phone number to call for help. They can't be serious. I had already made 3 calls an e mailed ( to the address provided.) Please will Discovery bank immediately cancel my credit card and confirm this on Hello Peter. There is no need for them to phone me an apologise. It's much too late for this. Thanks
This is not great to hear.
Please confirm if you would like us to close your credit card account, as cancelling a card and closing an account are different.
Regards,
Yuvna
This is not great to hear.
Please confirm if you would like us to close your credit card account, as cancelling a card and closing an account are different.
Regards,
Yuvna
Due to no response for confirmation of account closure, your credit card account will remain open. If you would like to close the account please call us on our toll free number ***and we will assist you further. We are open 24/7.
If you would like to cancel you card, please go to "cards" > "cancel card" on the bank app. The account will remain open even if you cancel your card.
This case will be closed on Hellopeter.
Have a good day further.
Due to no response for confirmation of account closure, your credit card account will remain open. If you would like to close the account please call us on our toll free number ***and we will assist you further. We are open 24/7.
If you would like to cancel you card, please go to "cards" > "cancel card" on the bank app. The account will remain open even if you cancel your card.
This case will be closed on Hellopeter.
Have a good day further.
