NF
Nicholas F

1 reviews | Active since Apr 2009

17 Jan 2024, 16:31

A bank that literally does not want new customers!

Wednesday 17 January 1pm - 4 pm, 6 calls later and the options to join Discovery Bank as a new customer on ***, lead to the message "You have called outside of our working hours." I guess week days/business hours are too old fashioned for Discovery?

Trying to sign up on the Discovery App, leads to an infinite OTP loop. I can't even get past stage 1. It seems all of the negative reviews here about a poor app experience are true.

Honestly the first time I have found an organisation of this size that goes out of it's way to sabotage new business and turn customers away. Hey ho...

0
Replies (1)
Discovery Bank
Discovery Bank's reply29 Jan 2024, 11:20
Official
Hi Nicholas  

Thank you for reaching out to us. 

Please contact us on ***to get through to the Bank, we are open 24/7.

Best regards,
Mpho