*****

On Monday I made a payment to my friends a account, about an hour later I hear my phone ringing I see its Discovery ***** department I then tried to answer but they dropped the call. Discovery bank then sends me an email about a ***** case opened against my account I need to call them. Discovery has an in app face recognition that you need to partake in order to have funds paid from your account. Cleary they can see its my face that took the selfie hence the payment was granted. I tried logging in to my account. I then called the call center and got through to the general department they then transferred me over to another agent who was also in the general department . after being 30 mins on the call the agent comes back to me by the name of Kelebogile stating she is not able to get through to the ***** department and that I should wait on the ***** team to call me. my time my money wasted on airtime. I am looking forward to closing my bank account I have never in my life experience such horrible service then to top it off when I asked to speak to TL she said Naledi not in office she can only chat to her via email. I have never heard of a team working in office without a team leader in office in if it wasn't from their team. I have things to pay and cant do it because of them