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So I see that Discovery Bank can't think out of the box!!! Discovery there are many banks that ask for the documents online, but you don't need to Downe onto an app. There are many ways to do this for example via email or upload them or even scan them. So I don't see why you are so closed minded and only allow the application on the app. This is as I said ************** and I thought in South Africa we are trying not to discriminate no matter what we do or say. Discovery bank like other banks, you should have other methods besides Just the app that people can get their documents to you. I'm not satisfied with thevreply you have given me. It is far to easy to use words such as 'sorry', but those are just words when you couldn't care less and aren't prepared to assist those who could be potential customers. These potential customers could bring you more potential customers, but when there is ************** you will lose that particular customer as well as many other potential customers as the potential customer who was rejected will advise others not to use your services and this will cause a ripple effect of many either leaving your services or no-one requesting your services. It can even be both of the above!!!!