SH
Sandra H

1 reviews | Active since Aug 2011

06 Jul 2016, 07:26

8 days for a new credit card

<p>Call logged on Tuesday 28 June first thing. So much for your 5 day SLA. and your call center against will simply send a new call through. I got a call today for delivery tomorrow. 8 days - great service guys and dont bother to blame it on your courier company. I am YOUR customer</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply06 Jul 2016, 09:28
Official

Dear Tinytot

Thank you for your comments and for bringing this matter to our attention.

As per our telephonic conversation this morning.

We sincerely apologize for any inconvenience caused in this matter.

We will be contacting you within an hour as requested.

Your reference number is – ********** 749