NH
Nikita H
1 reviews | Active since May 2012
09 Dec 2015, 12:33
72 hours on a 48 hour turn around time
I am now officially going to flip my lid if no one gets back to me within the next 2 hours. <br> <br> I called Friday 04.12.2015 requesting a new pin. A request was logged receiving a reference and I was advised that someone would contact me within 48 hours. <br> <br> I called yesterday 08.12.2015 to follow up on progress of request and it 'was escalated' today again 09.12.2015 called and same story. To date no response no call...NO PIN! <br> <br> Wake up! <br>
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Discovery Bank's replyOfficial
09 Dec 2015, 16:03Hello nikitahorak,
Thank you for your comments and for bringing this matter to our attention.
We are sorry for the slight delay in this matter.
Our team tried contacting you this morning at approximately 11:45 but could not make contact.
We have received confirmation that they were able to make contact this afternoon and the matter is now resolved.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We are sorry for the slight delay in this matter.
Our team tried contacting you this morning at approximately 11:45 but could not make contact.
We have received confirmation that they were able to make contact this afternoon and the matter is now resolved.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply09 Dec 2015, 16:03
Official
Hello nikitahorak,
Thank you for your comments and for bringing this matter to our attention.
We are sorry for the slight delay in this matter.
Our team tried contacting you this morning at approximately 11:45 but could not make contact.
We have received confirmation that they were able to make contact this afternoon and the matter is now resolved.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We are sorry for the slight delay in this matter.
Our team tried contacting you this morning at approximately 11:45 but could not make contact.
We have received confirmation that they were able to make contact this afternoon and the matter is now resolved.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za