60SECONDS IS THE TIME MARKETED BY DISCOVERY BANK TO UPGRADE YOUR CREDIT CARD. TRY 60HOURS!!

Have been trying for 3 weeks now to upgrade my Husbands Discovery Credit Card to Discovery Bank Credit Card. Seems simple, thats what we thought until we tried We have spent many hours on the phone to Discovery Bank and their staff cannot assist such a basic Upgrade. Vangile, one of the Consultants, insisted we couldn't do the upgrade as the Card was with Collections and was in ARREARS. The Card has always been in credit and we called Discovery Bank Card Accounts to confirm same and they confirmed his Card was plus R22,000 in credit!! Another consultant Karabo was pleasant on the phone and said she would escalate the issue that was 3 days ago and we still wait and keep trying the App without success. Last night we emailed Discovery Bank and said HELP! What is the next step we have tried all the processes and yet fail to process the UPGRADE!! Today, still no response, from Discovery Bank. Going forward after three weeks of very valuable time wasted dealing with the inefficiency of Discovery Bank this was our last resort as hoping Discovery Bank PR will come through to us to make this simple request happen??