1 reviews | Active since Mar 2026
6-Week Wait for a "Bank Benefit" is a Service Failure
Discovery Bank markets passport renewals as a perk, but the execution makes it unusable.
Despite this service being active for years, Discovery Bank is still not listed as a branch option on the official DHA eHomeAffairs website. To book, clients are forced to hunt for "hidden" instructions online. Once you finally navigate the poor marketing to secure a slot, the current lead time is 6 weeks.
If I can get an appointment at a standard Home Affairs branch or another bank significantly faster, this is no longer a client benefit—it's a bottleneck. For a bank that prides itself on being "on top" of its tech and offerings, the lack of public information and the extreme waiting period is a major disappointment.
My Request: Integrate Discovery Bank into the DHA portal properly and increase capacity to ensure booking slots don't require a month-and-a-half wait.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
Thank you for contacting us. We apologize for the experience that you have had with us.
I am looking into this for you and will get back to you, via your DMs.
Kind regards,
Mpho.
For those looking to use the service. The response doesn't say much in the effort to improve the "service" Discovery provides. Discovery has had the opportunity to have the bank listed on the portal for years, based on how long the "service" has been available. There is also no answer from Discovery on how they would better communicate this offering on their channels and website. Please direct me to a link on the Discovery Website covering this. I can't find it myself.
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Hi Dylan.
We have received confirmation that our team is actively working to have the bank listed on the Department of Home Affairs website. At this stage, we are unable to confirm the exact date when it will be available for DHA online bookings.
Please note that booking times are influenced by the volume of requests we receive. Currently, our team is able to process approximately 35 to 40 DHA bookings per day. Due to the high demand, this may result in longer waiting periods, and we sincerely appreciate your patience and understanding as we work to assist all clients as efficiently as possible.
Kind regards,
Mpho.
"
For those looking to use the service. The response doesn't say much in the effort to improve the "service" Discovery provides. Discovery has had the opportunity to have the bank listed on the portal for years, based on how long the "service" has been available. There is also no answer from Discovery on how they would better communicate this offering on their channels and website. Please direct me to a link on the Discovery Website covering this. I can't find it myself.
"
Hi Dylan.
We have received confirmation that our team is actively working to have the bank listed on the Department of Home Affairs website. At this stage, we are unable to confirm the exact date when it will be available for DHA online bookings.
Please note that booking times are influenced by the volume of requests we receive. Currently, our team is able to process approximately 35 to 40 DHA bookings per day. Due to the high demand, this may result in longer waiting periods, and we sincerely appreciate your patience and understanding as we work to assist all clients as efficiently as possible.
Kind regards,
Mpho.
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