DS
Derek S
1 reviews | Active since Feb 2011
10 Apr 2026, 12:54
*******
I opened an account with Discovery and requested a physical debit card. Despite the couriers (DSV) making two fixed appointments to deliver, they never pitched. I then app**** for a credit card, that was an absolute disaster as they require very specific documents and if you don't have such a thing, you can't have a card.
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Discovery Bank's replyOfficial
10 Apr 2026, 13:12Hi Derek,
Thank you for sharing your experience, and I’m really sorry for the frustration this has caused. I understand how disappointing it must be to have confirmed delivery appointments missed. I’ll look into the card delivery instructions on your account and assist with rescheduling the delivery with DSV.
Regarding your credit card application, I appreciate you raising this concern. Our credit assessments are intentionally thorough, and the required documents are in place to ensure credit is allocated responsibly and in line with regulations. I understand this can be frustrating, and I regret the inconvenience you’ve experienced.
Thank you for your patience, and I’ll do my best to assist further.
Kind regards,
Marusha
Thank you for sharing your experience, and I’m really sorry for the frustration this has caused. I understand how disappointing it must be to have confirmed delivery appointments missed. I’ll look into the card delivery instructions on your account and assist with rescheduling the delivery with DSV.
Regarding your credit card application, I appreciate you raising this concern. Our credit assessments are intentionally thorough, and the required documents are in place to ensure credit is allocated responsibly and in line with regulations. I understand this can be frustrating, and I regret the inconvenience you’ve experienced.
Thank you for your patience, and I’ll do my best to assist further.
Kind regards,
Marusha
Discovery Bank's reply10 Apr 2026, 13:12
Official
Hi Derek,
Thank you for sharing your experience, and I’m really sorry for the frustration this has caused. I understand how disappointing it must be to have confirmed delivery appointments missed. I’ll look into the card delivery instructions on your account and assist with rescheduling the delivery with DSV.
Regarding your credit card application, I appreciate you raising this concern. Our credit assessments are intentionally thorough, and the required documents are in place to ensure credit is allocated responsibly and in line with regulations. I understand this can be frustrating, and I regret the inconvenience you’ve experienced.
Thank you for your patience, and I’ll do my best to assist further.
Kind regards,
Marusha
Thank you for sharing your experience, and I’m really sorry for the frustration this has caused. I understand how disappointing it must be to have confirmed delivery appointments missed. I’ll look into the card delivery instructions on your account and assist with rescheduling the delivery with DSV.
Regarding your credit card application, I appreciate you raising this concern. Our credit assessments are intentionally thorough, and the required documents are in place to ensure credit is allocated responsibly and in line with regulations. I understand this can be frustrating, and I regret the inconvenience you’ve experienced.
Thank you for your patience, and I’ll do my best to assist further.
Kind regards,
Marusha