4th time not lucky ... still no card

Not surprisingly I see that I am not the only one dealing with the ineptitude of Discovery Card on this forum. After missed appointments and misinformation a card eventually arrived only to have the \FICA"documentation rejected because we do not have a recent accounts statement because of the postal service. My address has not changed - nothing has changed - except the fact that I need a new card. The continual excuse I am told is that this is a FICA requirement yet this is not true as I am already FICA compliant - eventually one operator had the courtesy to check and confirmed that this is a Discovery requirement. As an FNB private bank client I can say that the service they deliver is exceptional compared to that of Discovery. Considering they are affiliated one would assume that follow the same process. If you cannot get a card what is your option - cancelling ... even that they cannot do on the phone. Do I need proof of residence to cancel my account as well?"""