1 reviews | Active since Aug 2016
48 hours to reset a pin to access my account?
<p>Discovery Card requires 48 hours and permission to reset my pin on my Discovery Card. I can't be helped in a branch or do it online. I therefore can't access my account at all for the next 3 days, as tomorrow is Women's day, so maybe Thursday I'll be able to do it. I called the FNB service center, then was put through to the Discovery call center where I was told I had to wait a minimum of 48 hours. Refernce number for the call, ********** 6.</p> <p> </p> <p>I've seen faster service from para-statals, who are the slowest company's I've ever dealt with. I'm extremely un-impressed that Discovery can build a mult-million rand new headoffice building with their members funds but can't supply any kind of service whatsoever.</p>
Dear chris-palmer
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this afternoon.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ********** 644
Dear chris-palmer
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation this afternoon.
We sincerely apologize for any inconvenience caused in this matter.
Thank you for your patience while we resolve this query.
Your reference number is – ********** 644
Thank you Russell
Thank you Russell
