jJ
jahnlay J

1 reviews | Active since Aug 2016

08 Aug 2016, 10:41

48 hours to reset a pin to access my account?

<p>Discovery Card requires 48 hours and permission to reset my pin on my Discovery Card. I can't be helped in a branch or do it online. I therefore can't access my account at all for the next 3 days, as tomorrow is Women's day, so maybe Thursday I'll be able to do it. I called the FNB service center, then was put through to the Discovery call center where I was told I had to wait a minimum of 48 hours. Refernce number for the call, ********** 6.</p> <p> </p> <p>I've seen faster service from para-statals, who are the slowest company's I've ever dealt with. I'm extremely un-impressed that Discovery can build a mult-million rand new headoffice building with their members funds but can't supply any kind of service whatsoever.</p>

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Replies (2)
Discovery Bank
Discovery Bank's reply08 Aug 2016, 10:57
Official

Dear chris-palmer

Thank you for your comments and for bringing this matter to our attention.

As per our telephonic conversation this afternoon.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ********** 644

jJ
jahnlay J's update08 Aug 2016, 11:00
Reviewer Update

Thank you Russell