DS
Dandy S
1 reviews | Active since Mar 2009
04 Jan 2016, 09:38
4 weeks later and nothing has been done
I refer to my phone call on 8 December ref ***. I requested that the credit balance on my health wallet be transferred to my credit card. 4 weeks later and this has still not been done??!!!<br> Please attend to as a matter of priority now.
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Discovery Bank's replyOfficial
05 Jan 2016, 10:41Hello please,
Thank you for your comments and for bringing this matter to our attention.
As we discussed yesterday, we are extremely sorry for the delay in this matter. We have already addressed the query with our agent and believe that she has contacted you this morning and left a message with your spouse.
Our agent will ensure that your query is resolved. Thank you for your kind understanding and patience in the interim.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
As we discussed yesterday, we are extremely sorry for the delay in this matter. We have already addressed the query with our agent and believe that she has contacted you this morning and left a message with your spouse.
Our agent will ensure that your query is resolved. Thank you for your kind understanding and patience in the interim.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply05 Jan 2016, 10:41
Official
Hello please,
Thank you for your comments and for bringing this matter to our attention.
As we discussed yesterday, we are extremely sorry for the delay in this matter. We have already addressed the query with our agent and believe that she has contacted you this morning and left a message with your spouse.
Our agent will ensure that your query is resolved. Thank you for your kind understanding and patience in the interim.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
As we discussed yesterday, we are extremely sorry for the delay in this matter. We have already addressed the query with our agent and believe that she has contacted you this morning and left a message with your spouse.
Our agent will ensure that your query is resolved. Thank you for your kind understanding and patience in the interim.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za