4 months later NO feedback
On the 2nd of May I logged a transaction dispute. All the requested documents was sent on the same day and I received a receipt confirmation email. To date I have not had one update. I have sent numerous emails asking for an update, but get no reply. Today I phoned in to ask for an update and I was told they would phone me back. I find this totally unacceptable that after almost 4 months, nothing has been done. What if this person closed their bank account, how am I going to get my money back then? Who will take responsibility for this?
Helpful (0)
Replies (9)0
Replies (9)
Discovery Bank's replyOfficial
09 Sept 2025, 17:33Hi Sonja W,
This is so concerning to hear, we do apologize for this experience.
We see from the notes, there was am email sent to you, did you receive this email?
Kind regards,
Tyrone
This is so concerning to hear, we do apologize for this experience.
We see from the notes, there was am email sent to you, did you receive this email?
Kind regards,
Tyrone
Discovery Bank's reply09 Sept 2025, 17:33
Official
Hi Sonja W,
This is so concerning to hear, we do apologize for this experience.
We see from the notes, there was am email sent to you, did you receive this email?
Kind regards,
Tyrone
This is so concerning to hear, we do apologize for this experience.
We see from the notes, there was am email sent to you, did you receive this email?
Kind regards,
Tyrone
's updateReviewer Update
10 Sept 2025, 14:31Hi, I spoke to them on the phone and they asked for more information and the receipt confirmation email is the only email I received from them. Again now more than a week later and no feedback.
's update10 Sept 2025, 14:31
Reviewer Update
Hi, I spoke to them on the phone and they asked for more information and the receipt confirmation email is the only email I received from them. Again now more than a week later and no feedback.
's updateReviewer Update
26 Sept 2025, 12:59Hi, i have sent the form on 2 May already and on 1 sept the business card and whatsapp chat as requested by the consultant. I received receipt confirmations from Disovery on everything sent. The service or actual lack therof is disgusting.
's update26 Sept 2025, 12:59
Reviewer Update
Hi, i have sent the form on 2 May already and on 1 sept the business card and whatsapp chat as requested by the consultant. I received receipt confirmations from Disovery on everything sent. The service or actual lack therof is disgusting.
's updateReviewer Update
26 Sept 2025, 13:07I have now sent both emails to the provided email address and used my id as the subject
's update26 Sept 2025, 13:07
Reviewer Update
I have now sent both emails to the provided email address and used my id as the subject
Discovery Bank's replyOfficial
26 Sept 2025, 14:00Hi Sonja W,
Thank you, the form you have sent is this the correct form that was requested?
We will follow up and see how we can assist you with this.
Kind regards,
Tyrone
Thank you, the form you have sent is this the correct form that was requested?
We will follow up and see how we can assist you with this.
Kind regards,
Tyrone
Discovery Bank's reply26 Sept 2025, 14:00
Official
Hi Sonja W,
Thank you, the form you have sent is this the correct form that was requested?
We will follow up and see how we can assist you with this.
Kind regards,
Tyrone
Thank you, the form you have sent is this the correct form that was requested?
We will follow up and see how we can assist you with this.
Kind regards,
Tyrone
's updateReviewer Update
26 Sept 2025, 14:26This is the only form which I was sent by Discovery to complete and this was done in May already. It is now 5 months later and NOTHING has been done.
's update26 Sept 2025, 14:26
Reviewer Update
This is the only form which I was sent by Discovery to complete and this was done in May already. It is now 5 months later and NOTHING has been done.
Discovery Bank's replyOfficial
26 Sept 2025, 15:40The document sent is not a form, it is a contract of sorts.
Please double check the document sent.
Please double check the document sent.
Discovery Bank's reply26 Sept 2025, 15:40
Official
The document sent is not a form, it is a contract of sorts.
Please double check the document sent.
Please double check the document sent.
's updateReviewer Update
29 Sept 2025, 10:30Oh my word, did you actually check the document. It is not a contract - look at the head it says very clearly CARD TRANSACTION DISPUTE FORM on YOUR letterhead.
's update29 Sept 2025, 10:30
Reviewer Update
Oh my word, did you actually check the document. It is not a contract - look at the head it says very clearly CARD TRANSACTION DISPUTE FORM on YOUR letterhead.
Discovery Bank's replyOfficial
30 Sept 2025, 10:51Hi Sonja W,
The case will be escalated and we will try to get this sorted for you.
Kind regards,
Tyrone
The case will be escalated and we will try to get this sorted for you.
Kind regards,
Tyrone
Discovery Bank's reply30 Sept 2025, 10:51
Official
Hi Sonja W,
The case will be escalated and we will try to get this sorted for you.
Kind regards,
Tyrone
The case will be escalated and we will try to get this sorted for you.
Kind regards,
Tyrone