32 day notice savings account; a complete misrepresentation!

AJ, case reference number ***3 Acct no; ***

Are you now my point or, am I still to expect the customer advisor, who inspired no confidence in knowing what he was talking about. This is an advertised, promoted product yet, no one seems to know why it doesn’t work or, who/how to solve it. DB are driving me nuts with their banking but, being great on gimmicks, which work 100% of the time!

Anytime, day of the week or, time of the day! I want this sorted out and your customer advisors seem incapable of addressing a very simple situation; interest not paid and, why?

You rang, from Discovery, ***, however, you rang off the minute I answered. Try again please. Don’t say you tried to call when you rang off the second I answered,

AJ, I’m hearing nothing despite being told you’d ring me or, get back to me. Here’s the issue, when you use the app to open a 32 day notice savings account you assume, as there are no disclaimers, that the interest wil be paid when the deposit is repaid to the prescribed account. This is not the case, the interest due is paid on the 1st of every month which, the customer only finds out about by deduction. So, I’ve been paid the interest I expected but, not as expected and, judging by the blanks I’ve had with three customer service agents, your internal paperwork does not highlight this payment “technique” sufficiently for you to advise the client. This is a mess, opening a savings account with a large sum of money is a leap of faith in a bank, because you are app based, there’s no one to explain terms and their are no terms and conditions, disclaimers other, that explain to the customer what to expect. While I’m happy with the interest level paid, I’m far from happy about the lack of information, accountability of customer service advisors and the length of time it’s taken Discovery to advise me something I’ve had to work out for myself. Can we resolve, please?

Yes, that’s right, “someone should have contacted you”, a well worn expression from a Bank with zero accountability and rank awful customer service. Your agents chase grades of telephone service but never concentrate on resolution. You cannot join the dots with Discovery. Try opening a 32 day notice savings account on the app, there is no reference to additional terms or conditions, nor an explanation of “the way our interest works”. You cannot refer me to T&C after the event.
Even now, 10 days on, no one from Discovery has rung me, no one has explained how your interest works and no agent that I’ve spoken to understands it either, as they’ve not been able to explain it, merely to say “some one should have contacted you” This is a circle of incompetence. I want a definitive answer as to how “our interest works” from someone in Discovery Bank with some authority.