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TG
T G

1 reviews | Active since Jan 2017

16 Jan 2023, 13:51

3000 discovery miles! LIES! HEALTH PAY PROMO!

I signed up for the Health Pay promotion that they had running since I have a bank account with them and medical aid with the. Website clearly says if you sign up in November, 3000 miles will be allocated to ur Discovery bank account. It's never been done, whenever I call I get taken on a rigmorol by the agents who obviously have not been told of such promotion. The last call they said the escalation has been sent to the discovery miles team to allocate within 48 hrs. Guess what nothing. It's quite unfortunate that advertised that and I comp**** with their T's and C's, yet the service has been one of empty promises. Makes me question if I should just not go back to traditional brick and mortar banking. No future here. Sorry. I think you have bitten off more than you can chew Sort it out I want my miles please.

0
Replies (18)
Discovery Bank
Discovery Bank's reply16 Jan 2023, 14:03
Official
Hey TG 

It is alarming to hear about this, I am following up with my team and will be providing you with feedback soonest. 

Regards, 
Palehelo 
TG
T G's update16 Jan 2023, 18:50
Reviewer Update
Seriously.. absolutely no follow up. Why do u think I have resorted to HelloPeter. Because again of ur empty promises. Come on Discovery.
Discovery Bank
Discovery Bank's reply17 Jan 2023, 09:50
Official
Hi TG 

Please confirm the following so that I can escalate your query: 

How was your healthy pay activated through the health app or the bank App? 
Was this activation your first?
Did you select an expiry date upon activating this benefit? 

Regards, 
Palehelo 
TG
T G's update17 Jan 2023, 09:53
Reviewer Update
Health Pay was activated through the banking App.
Yes it was my first activation.
No I did not.
Discovery Bank
Discovery Bank's reply17 Jan 2023, 10:03
Official
Thanks for confirming.

I will be logging an incident which requires our back end team to confirm the above and advise on your miles. 

This process takes 24hrs, please bare with me while I investigate as I have only recently taken over your case. 

Regards, 
Palehelo  
TG
T G's update17 Jan 2023, 10:03
Reviewer Update
Ok.
TG
T G's update18 Jan 2023, 14:07
Reviewer Update
24 hours later, nothing. Why do you guys put a turnaround time to something and never adhere to it? I'm really upset about this.
Discovery Bank
Discovery Bank's reply18 Jan 2023, 15:30
Official
Hi TG 

I am sorry that your feedback is taking this long. 

Please note, your query and the benefit at hand is both a bank and vitality related query, meaning that feedback and investigation is sourced from different  departments and this is why feedback is taking longer. 

I am investigating your query from a bank capacity and as it stands my background team has instructed that I log a manual miles dispute case for the vitality finance team to investigate the TAT for this is 3 working days, however I am actively following up on your case. 

Regards, 
Palehelo 


TG
T G's update18 Jan 2023, 15:32
Reviewer Update
Ok.
Discovery Bank
Discovery Bank's reply18 Jan 2023, 16:04
Official
Thanks, I will keep you posted. 

Regards, 
Palehelo
TG
T G's update20 Jan 2023, 10:36
Reviewer Update
Please may you update me, as your promised TAT is fast approaching. I'm surprised no one has actually called me from Discovery. I am a Bank and Health client. Surely we should not be doing this so pubicly? But I guess this is the only way I am getting your attention.
TG
T G's update23 Jan 2023, 11:22
Reviewer Update
Hi , what is the progress on this matter?
Discovery Bank
Discovery Bank's reply24 Jan 2023, 09:41
Official
Hi TG 

Please pardon my delayed response. 

Our vitality financial team has not gotten back to me yet with your feedback, I am trying to get direct contact to the team leaders there as email correspondence is taking long. 

Regards, 
Palehelo 
TG
T G's update05 Feb 2023, 09:41
Reviewer Update
Clearly you don't want to sort this out. Disappointing.
Discovery Bank
Discovery Bank's reply06 Feb 2023, 14:39
Official
Hi TG 

Please do pardon me for my silence and delayed response. 

I will be calling you before the end of business day today to provide you with the latest feedback I have. 

Regards, 
Palehelo
TG
T G's update10 Feb 2023, 10:21
Reviewer Update
Please update me regarding this. Last time you said they were finding the issue. Surely by now this should have been found and corrected. I'm getting so sick of this really.
Discovery Bank
Discovery Bank's reply13 Feb 2023, 14:38
Official
Hi TG

I am so sorry this is taking far too long and causing so much frustration. 

I have escalated my last request for assistance twice today with management and I am still awaiting feedback. 

Regards, 
Palehelo
TG
T G's update15 Feb 2023, 11:22
Reviewer Update
So even after management has been notified twice about this issue it still has not been rectified. These miles should have been allocated two months ago. Next time do not run promotions if u cannot live up to ur promises. It's false advertising.