RM
Rahul M
1 reviews | Active since Mar 2021
13 Sept 2026, 20:45
3 weeks wait for a confirmation letter…
Been trying to get a bank confirmation letter, which entails my updated residential address for almost 3 weeks now!!
Chat keeps on escalating to no avail - Always been told that I’d receive this by end of day; not sure if I need to come work for Discovery to have my document created given that the admin team has been failing for close to 3 weeks.
Massive challenge with partnering with a virtual bank.
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Discovery Bank's replyOfficial
14 Sept 2026, 06:40Hi Rahul,
Thank you for reaching out to us.
This is not the service we strive to provide and apologise for the inconvenience caused. We are looking in t your query and we will revert with feedback.
Regards,
The Discovery Bank Team
Thank you for reaching out to us.
This is not the service we strive to provide and apologise for the inconvenience caused. We are looking in t your query and we will revert with feedback.
Regards,
The Discovery Bank Team
Discovery Bank's reply14 Sept 2026, 06:40
Official
Hi Rahul,
Thank you for reaching out to us.
This is not the service we strive to provide and apologise for the inconvenience caused. We are looking in t your query and we will revert with feedback.
Regards,
The Discovery Bank Team
Thank you for reaching out to us.
This is not the service we strive to provide and apologise for the inconvenience caused. We are looking in t your query and we will revert with feedback.
Regards,
The Discovery Bank Team