KL
Katlego L
1 reviews | Active since Jul 2019
20 Nov 2024, 10:25
3 week delay
Hi Discovery, please provide feedback on my complaint. I disputed your feedback and I am awaiting revised feedback.
Helpful (0)
Replies (4)0
Replies (4)
Discovery Bank's replyOfficial
20 Nov 2024, 11:08Hi Katlego
Thanks for reaching out to us.
Please do provide me with a complete breakdown of your complaint so that I can have a look into this for you.
Regards
Girshwin
Thanks for reaching out to us.
Please do provide me with a complete breakdown of your complaint so that I can have a look into this for you.
Regards
Girshwin
Discovery Bank's reply20 Nov 2024, 11:08
Official
Hi Katlego
Thanks for reaching out to us.
Please do provide me with a complete breakdown of your complaint so that I can have a look into this for you.
Regards
Girshwin
Thanks for reaching out to us.
Please do provide me with a complete breakdown of your complaint so that I can have a look into this for you.
Regards
Girshwin
KL
Katlego L's updateReviewer Update
20 Nov 2024, 13:54Hi Girshwin,
Reference number ***0
Reference number ***0
KL
Katlego L's update20 Nov 2024, 13:54
Reviewer Update
Hi Girshwin,
Reference number ***0
Reference number ***0
Discovery Bank's replyOfficial
20 Nov 2024, 14:08Thank you.
According to the case number referenced, the debit order dispute fees are all relevant. There were 5 consecutive debit orders which have run on your account.
Our systems also show that you have a pending complaints case with our executive complaints team.
To ensure your case is efficiently resolved, and we do not duplicate any work, I have escalated this to your complaint manager for urgent response.
Your complaint will be further addressed by our complaints team as they are an escalated.
I would like to apologise for any inconveniences you have experienced in this regard.
Regards
Girshwin
According to the case number referenced, the debit order dispute fees are all relevant. There were 5 consecutive debit orders which have run on your account.
Our systems also show that you have a pending complaints case with our executive complaints team.
To ensure your case is efficiently resolved, and we do not duplicate any work, I have escalated this to your complaint manager for urgent response.
Your complaint will be further addressed by our complaints team as they are an escalated.
I would like to apologise for any inconveniences you have experienced in this regard.
Regards
Girshwin
Discovery Bank's reply20 Nov 2024, 14:08
Official
Thank you.
According to the case number referenced, the debit order dispute fees are all relevant. There were 5 consecutive debit orders which have run on your account.
Our systems also show that you have a pending complaints case with our executive complaints team.
To ensure your case is efficiently resolved, and we do not duplicate any work, I have escalated this to your complaint manager for urgent response.
Your complaint will be further addressed by our complaints team as they are an escalated.
I would like to apologise for any inconveniences you have experienced in this regard.
Regards
Girshwin
According to the case number referenced, the debit order dispute fees are all relevant. There were 5 consecutive debit orders which have run on your account.
Our systems also show that you have a pending complaints case with our executive complaints team.
To ensure your case is efficiently resolved, and we do not duplicate any work, I have escalated this to your complaint manager for urgent response.
Your complaint will be further addressed by our complaints team as they are an escalated.
I would like to apologise for any inconveniences you have experienced in this regard.
Regards
Girshwin
KL
Katlego L's updateReviewer Update
20 Nov 2024, 14:26Girshwin, I've already advised that I am disputing the feedback provided, relaying the same feedback is aggravating. I will await feedback.
KL
Katlego L's update20 Nov 2024, 14:26
Reviewer Update
Girshwin, I've already advised that I am disputing the feedback provided, relaying the same feedback is aggravating. I will await feedback.