27 minutes and no result

I have just spent 27 minutes on the line with various Discovery agents who were unable to resolve a problem. Months ago I spent the energy phoning all Discovery products which I have to change to my new email address, however this does not seem to be carried through to the website? I need a one time pin from Discovery to make a purchase on another website - however they send the pin to the old address. Do you think anyone at Discovery could understand or sort out my problem - NO! I was put on hold and eventually went through to totally unrelated people where I had to explain AGAIN what the issue was - I eventually gave up. 27 minutes of airtime I am sure Discovery is not going to reimburse me for!! Let alone the frustration! <div><br></div><div><em>(Supplier name changed from Discovery Health to Discovery Card by Hellopeter.com)</em></div>