dN
denise N

1 reviews | Active since Jan 2023

18 Feb 2025, 11:38

***********!!!

*********** IS AN UNDER STATEMENT! i have emailed my child's bursary form that need to be stamped over a week ago. i have been calling them EVERYDAY and all they keep telling me is they have escalated the matter and i will receive my form by the end of today. i called this morning and was advised the TM will directly send them to me by 11am latest. its now 11.36am and i am still on hold with their *********** call centre. they are useless. do not choose to bank with them!!

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Replies (3)
Discovery Bank
Discovery Bank's reply18 Feb 2025, 11:59
Official
Hi Denise,

We are sorry to hear that.

Let me look into this for you and ensure the document is emailed to you at the soonest.

Kind regards,
Nosisa
Discovery Bank
Discovery Bank's reply18 Feb 2025, 13:08
Official
Hi Denise,

I have requested for the document to be emailed to you. You can expect it soon.

I do apologise sincerely for the delay regarding your form.

Kind regards,
Nosisa
Discovery Bank
Discovery Bank's reply19 Feb 2025, 10:46
Official
Good day Denise,

The document was emailed to you on the 18th of February 2025, at around 1pm.

Kind regards,
Nosisa