22 MINUTES ON HOLD for the ***** department!!!

Discovery Card ***** DEPT. Card # 4232 40 ** **** 5042

I reported a transaction, from a merchant whose name I didn't recognise.

Then called back to say that we found out who it was and was told that the report was 'cancelled' and that my [virtual] card was no longer blocked.

Then I called a third time because it was in fact blocked.

I was 'verified' and the agent allowed for me to reactivate the card on the app.

Then a FOURTH CALL to ***** at about 10:30 am on July 15 '25 AND WAS ON HOLD FOR 22 MINUTES.

When the agent answered, I had already entered a meeting and could not talk.

THE CARD REMAINS BLOCKED

22 MINUTE HOLD TO CONTACT A VERY IMPORTANT AND URGENT DEPARTMENT [*****]???

This fiasco cost me at least one hour of my very valuable time!!