2 Weeks To Respond On Email asking for receipts. Very professional Bongani

Item: Discovery Bank
Rating: 1
Author: Vejay S

Dispute On a duplicate transaction swiped at a shop was approved from my account but merchant says transaction was declined. Bongani from the dispute department takes 2 weeks to make a ridiculous first client contact response by asking if I have a receipt or if i took it up with the merchant? 2 weeks just to ask that? Obviously nothing was done for ab entire 2 weeks

Helpful (0)

Replies (3)

Discovery Bank's replyOfficial

16 Jan 2026, 15:02

Hi Vejay.

Thank you for reaching out to us.

I apologize for the inconvenience and frustration caused by this.

I will look into this and provide you with feedback.

Regards,
Jabulile

Discovery Bank's reply16 Jan 2026, 15:02

Official

Hi Vejay.

Thank you for reaching out to us.

I apologize for the inconvenience and frustration caused by this.

I will look into this and provide you with feedback.

Regards,
Jabulile

Vejay S's updateReviewer Update

16 Jan 2026, 15:30

Thanks please be advised that it's for 2 transactions of the same amount both went off my account and the merchant refused saying it's declined... Please indicate if resolving such disputes takes 3 to 6 months all the while nothing is actually been done in the background

Vejay S's update16 Jan 2026, 15:30

Reviewer Update

Vejay S's updateReviewer Update

16 Jan 2026, 16:48

Hi

Yes both transactions musr be disputed and that's what I initially requested.

Furthermore I sent the only proof of correspondence with the merchant to Bongani and rep**** to the mail there with

So since the 5th January yourl didn't even yet start any action in the disputed transactions with the merchanta bank?

Vejay S's update16 Jan 2026, 16:48

Reviewer Update