2 month to close account, and counting...

I have been heavily frustrated with the bad service from Discovery Card when trying to close my account.

I first requested on 27 June 2017 for my account to be closed. Two days later I received an email stating "You will receive a call within five working days to discuss your request to close your Discovery Card account." I have never received such a call.

On 11 July I finally received a message with the account closure form. I completed and sent this back on 13 July, and I was told it would be closed within five to seven working days. A long story short, after two more emails from my side asking for an update (and receiving none) and a month later, the account was still not closed. In the meantime, I have had to pay monthly service fees twice for a card I no longer wish to use.

Then, on 18 August, I'm told they can't close my account immediately since I am in arrears (monthly fees are app**** the 14th). I'm fuming, why don't you check the statements and notice that I'm in arrears due to service fee deductions emanating from your sluggish service. That's not right, I won't pay for your bad service!

If Discovery plans on giving this type of service for their banking offering, I plan to stay well-away.