TK
Tobias K
1 reviews | Active since Dec 2015
28 Dec 2015, 14:25
17 days (and counting) to sort out iStore payment
I purchased an iPad from the iStore - using my Discovery Card - for R10,200. I redeemed R1,331.30 of my Discovery Miles. When I checked out online, I opted to use Discovery Card's interest free finance facility for the balance so that the payments could be spread out over the next 12 months. <br> <br> The full amount was taken from my card and today, 17 days after the transaction was first made, it still reflects as not being on the interest free option, that is spread out over 12 months. I have called Discovery Card numerous times to query this. At first I was told that it will be adjusted \any day now"on my account. Later I was told that the amount of R8"
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Replies (1)0
Replies (1)Discovery Bank's replyOfficial
28 Dec 2015, 15:06Hello tobiasdeklerk,
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation, we sincerely apologise for the delay in finalising this matter.
Thank you for your patience while we resolve this matter.
Your reference number is - ***
Regards,
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation, we sincerely apologise for the delay in finalising this matter.
Thank you for your patience while we resolve this matter.
Your reference number is - ***
Regards,
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Bank's reply28 Dec 2015, 15:06
Official
Hello tobiasdeklerk,
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation, we sincerely apologise for the delay in finalising this matter.
Thank you for your patience while we resolve this matter.
Your reference number is - ***
Regards,
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
Thank you for your comments and for bringing this matter to our attention.
As per our telephonic conversation, we sincerely apologise for the delay in finalising this matter.
Thank you for your patience while we resolve this matter.
Your reference number is - ***
Regards,
Jaco Thompson
Executive Relationship Manager (FAIS)
DiscoveryCard
