1 reviews | Active since Sept 2016
13 EMAILS, 4 PHONECALLS & STILL NO PROGRESS OR RESOLUTION ON AN OTP ISSUE...
<p>Discovery Card has my OTP (one time pin) set to my home number. Not my cell number. 8 days now and still no change or response. So i can't transact at all because every transaction requires one to enter the OTP pin. </p> <p>What's so difficult abouting changing the OTP to my cell number (which is already on my profile)?!</p> <p>Im a group staff member and im being treated this way... ;(</p>
Hi astrid-v-hattingh
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for your patience while we resolve this matter/query.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)
Hi astrid-v-hattingh
Thank you for your comments and for bringing this matter to our attention.
We sincerely apologise for any inconvenience caused in this matter.
Thank you for your patience while we resolve this matter/query.
Your reference number is – ***.
Regards
Jaco Thompson
Executive Relationship Manager (FAIS)