112 Days and query still unresolved

Hi

On 18 July 2018 I submitted a query regarding incorrect treatment of Travel Booster

On 18 July 2018 I received a response asking for additional information in relation to my claims history which was submitted on 23 July 2018.

On 30 July 2018 you confirmed that you "activated" my Travel Booster on 25 July 2018 (This was incorrectly deactivated by your system) with no comment on correcting the error.

On 30 July 2018 I queried this again after which additional information was requested. (2 different payments was queried)

Additional information was send on 30 July 2018 (2 Emails)

31 July 2018 I received a response to say that you will investigate

22 August 2018 I followed up as I haven't heard ANYTHING FROM DISCOVERY

22 August 2018 I received a response to say that you will investigate (AGAIN!!!)

5 September 2018 I followed up as I haven't heard ANYTHING FROM DISCOVERY

5 September 2018 I received a response to say that you will investigate (AGAIN!!!)

11 September 2018 I received confirmation that R177.20 was paid to me for booking WZY9KC (i.e. Confirming the System error and that you owe me the money)

17 September 2018 I queried the second payment AGWEA97 together with additional booking on 30 July 2018 that did not receive the Travel Booster (1 Down, 2 to go)

20 September 2018 Sent additional information in relation to 30 July 2018 booking

25 September 2018 - Confirmation that payment will happen within the next 3 to 5 working days

22 October 2018 - No refund, No correspondence. Send email to query

29 October 2018 - No refund, No correspondence. Send email to query

Today - No refund, No correspondence. Send email to query

112 Days and query still unresolved 48 Days till Christmas

Your client!