100% Gym cashback still not paid back to me after 5 days... Already 25th Jan??? Pathetic !

Since September it has been a constant struggle to get my virgin active monthly contribution cashback as promised after 5 working days from debit order date. Each time I have to phone in and ask what is going on, fund is not reflecting in my vitality account, I am on 100% cashback. After numerous phone calls and e mails one consultant told me that there has been system problems, none of the other *********** agents could have told me that? So since September last year I have been calling untill my money was paid into my vitality savings account. My debit order is the 1st of each month for virgin active, so +- 1 week after that i have to get my cashback as per your promised terms "5 days after debit order" Well its January 2021 already the 25th and still haven't received my cashback??? Once again i have to phone and wait +-15-20 min on a call for your agents to try and do their job? I phoned in twice, now the issue has been escalated to numerous departments but it seems no one know how to do their job? But if a debit order does not go through and I miss my payment date you guys are quick to sh** your pants, but we as clients have to beg for our money that we have worked hard for to earn back? Discovery has become a big f joke all over each department you are nothing without your clients, and looking at how many Facebook commenters there are i am not the only one that is unhappy with services through discovery! I have requested help on the 13th giving you guys more than 2 weeks almost after my debit order to see what happens, 25th already 12 days after my query still no feedback???