1 word... useless

I am currently in China for work and I was notified of my Discovery Credit card expiring well in advanced. I then requested Discovery to send the card to my mother in the mean time as I would only be back in SA in January. They informed me that they would happily send it there if I send them the third party collection form.

It is now 3 months later and a lot of wasted money (via long distance calls) that the card has still not been delivered. It now on my profile says the card has been delivered so I can also not use my profile to actually transfer money until I have the new card number. They also refuse to tell my mother anything despite her being authorised as the collector. Absolutely useless