Yardley Lipgloss

I bought a yardley lipgloss yesterday n used it immediately after purchase. I then realized that my lips where drying up n it was just uncomfortable, tried it again last night n the same thing happened. I then went back to the store today to request an exchange as I believe there's something wrong with the product. A lovely lady helped me and went to plead my case to the managers Gloria and Reginald who blatantly said no because I've opened the product. How else was I supposed to use it without opening it? This is not my first purchase of a yardley lipgloss hence I know for a fact that there's something wrong with this one. They were not interested in checking if there could be something wrong or even advise or suggest something else. I'm dissappointed n disgusted that after years of being the rosebank branch customer I'm treated like this! Its not about the money hence I never wanted a refund, all I wanted was a good product worth my time n lips! I'll surely not make the mistake of taking my money there when I can buy yardley at so many other retailers.<br>