Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Dis-Chem presents a sharply divided picture. Individual pharmacists, clinic sisters and cosmetic consultants are named and celebrated, yet the surrounding systems fail them. Customers consistently report unanswered phones, hour long dispensary queues, dispensing errors and refunds that stall for weeks. Digital platforms draw the harshest criticism, with the app and new rewards programme described as barriers rather than conveniences across almost every branch.
Top Strengths:
- •Customer Service & Support: Customer Service & Support (2.2) is the highest scoring theme, carried almost entirely by named individuals. Customers repeatedly credit specific pharmacists, clinic nurses and consultants who chase medical aid authorisations, explain products patiently and treat elderly and unwell shoppers with genuine warmth.
TrustIndex
2.5
NPS Score
-51
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Dis-Chem
What do customers say about Dis-Chem?
Based on recent customer reviews, Dis-Chem presents a sharply divided picture. Individual pharmacists, clinic sisters and cosmetic consultants are named and celebrated, yet the surrounding systems fail them. Customers consistently report unanswered phones, hour long dispensary queues, dispensing errors and refunds that stall for weeks. Digital platforms draw the harshest criticism, with the app and new rewards programme described as barriers rather than conveniences across almost every branch.
What is Dis-Chem's biggest strength?
Dis-Chem's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Customer Service & Support (2.2) is the highest scoring theme, carried almost entirely by named individuals. Customers repeatedly credit specific pharmacists, clinic nurses and consultants who chase medical aid authorisations, explain products patiently and treat elderly and unwell shoppers with genuine warmth.
What are the most common complaints about Dis-Chem?
The most common complaint about Dis-Chem, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Delivery, Fulfilment & Logistics (1.4) draws severe criticism. A recurring theme is orders marked delivered that never arrive, no OTP requested, tracking links that fail and parcels routed to branches without stock. Chronic medication deliveries are missed, leaving patients without treatment for days.
Is Dis-Chem trustworthy?
Dis-Chem has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 531 reviews in the last 12 months. Hellopeter has tracked Dis-Chem across 6,032 total reviews. How is the TrustIndex calculated? →
Recent reviews (531)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
How Dischem has been treating us
My uncle passed away since the 28th of September and we still haven't buried him because @dischemlife hasn't paid out the insurance money . Dischem called my neighbour asking if my uncle has passed away although they have the police report and death certificate, a mother cant bury her son , my mother cant bury her brother . As a mourning family we have deal with neighbours coming these information of us Dischem harrassing them. Till today we haven't buried my uncle & give him a proper dignified burial. On tiktok we have 9000+ likes and 80000+ viewers but Dischem doesn't care still.
1 reviews | Active since Oct 2026
How Dischem has been treating us
My uncle passed away since the 28th of September and we still haven't buried him because @dischemlife hasn't paid out the insurance money . Dischem called my neighbour asking if my uncle has passed away although they have the police report and death certificate, a mother cant bury her son , my mother cant bury her brother . As a mourning family we have deal with neighbours coming these information of us Dischem harrassing them. Till today we haven't buried my uncle & give him a proper dignified burial. On tiktok we have 9000+ likes and 80000+ viewers but Dischem doesn't care still.
1 reviews | Active since Apr 2026
NO SHOPPING POSSIBLE !!!!!!!
Hi Dischem,..... I am at my wits end and really dont know what to do anymore. Your online shopping website is A MESS. Wrong pictures are loaded against wrong products, upon selection. Certain other items, simply does not want to pull into the shopping cart at all. I have now tried MULTIPLE TIMES, OVER MULTIPLE months now to escalate this via your customer care *** and ***, with NO SUCCESS. This is completely preventing me from making a successful purpose online ,..... AS I CANNOT SELECT THE ITEMS I WANT?
1 reviews | Active since Apr 2026
NO SHOPPING POSSIBLE !!!!!!!
Hi Dischem,..... I am at my wits end and really dont know what to do anymore. Your online shopping website is A MESS. Wrong pictures are loaded against wrong products, upon selection. Certain other items, simply does not want to pull into the shopping cart at all. I have now tried MULTIPLE TIMES, OVER MULTIPLE months now to escalate this via your customer care *** and ***, with NO SUCCESS. This is completely preventing me from making a successful purpose online ,..... AS I CANNOT SELECT THE ITEMS I WANT?
1 reviews | Active since Jun 2021
Foul attitude from phamacist
Dischem Newcastle Corner The service was really bad from one of the pharmacists she was just ready to dismiss me without even trying to help me and it was already my second time going back for the same item
1 reviews | Active since Jun 2021
Foul attitude from phamacist
Dischem Newcastle Corner The service was really bad from one of the pharmacists she was just ready to dismiss me without even trying to help me and it was already my second time going back for the same item
1 reviews | Active since Nov 2024
false advertising
Hi there How can you put such untrue advertising on tv that you open in the nights for emergancies. Its not true. Your door closes at 6 no any later, and what has a dead fish got to do with going to a clinic that kindly opens the doors for you.
1 reviews | Active since Nov 2024
false advertising
Hi there How can you put such untrue advertising on tv that you open in the nights for emergancies. Its not true. Your door closes at 6 no any later, and what has a dead fish got to do with going to a clinic that kindly opens the doors for you.
1 reviews | Active since Dec 2025
Complain Dischem white river
Had previous problems with them, mostly when permanent staff is not there, today asked about ointment that was on a script she then said the ointment cost R30, once home it was over R400 major difference My other sons Neucon script was due on Monday and they always give it to us a day before she did not want to so we have to now return tomorow
1 reviews | Active since Dec 2025
Complain Dischem white river
Had previous problems with them, mostly when permanent staff is not there, today asked about ointment that was on a script she then said the ointment cost R30, once home it was over R400 major difference My other sons Neucon script was due on Monday and they always give it to us a day before she did not want to so we have to now return tomorow
1 reviews | Active since Jan 2026
Horrible experience Online
Horrible Ever experience. Place a order online 30th September. Today 8th October and still no update or order. Send and email and only get automated reply. Called the help line. Lady picked up took my details and *** and told me do I mind holding so that she can confirm with online dep.Hold for approximate 20min.And lady came back with response Online department is to buzy to assist now but Can she take my details and someone will get back to me before day end. Its now 18:47 And still absolutely no response.Now Im asking why do they have a available oprion to deliver and place online if it is more then a headache then a relieve. — T.Van Wyk Van Wyk
1 reviews | Active since Jan 2026
Horrible experience Online
Horrible Ever experience. Place a order online 30th September. Today 8th October and still no update or order. Send and email and only get automated reply. Called the help line. Lady picked up took my details and *** and told me do I mind holding so that she can confirm with online dep.Hold for approximate 20min.And lady came back with response Online department is to buzy to assist now but Can she take my details and someone will get back to me before day end. Its now 18:47 And still absolutely no response.Now Im asking why do they have a available oprion to deliver and place online if it is more then a headache then a relieve. — T.Van Wyk Van Wyk