WROTTEN CUSTOMER SERVICE SUPPORT

On Sunday, 01 September 2024 after visiting my local Dis-Chen Raslouw branch to buy my spouse and GR12 daughter a fragrance present on promotion; I wrote the following to Dis-Chem's Customer Care Team for HELP: "I am a ***-old housewife/pensioner and wanted to make use of your "25% OFF Fragrance Weekend" Special Promotion 31 August & 1 September 2024 with Benefit Card and buy myself 2 x Bottles of Elizabeth Arden's "PRETTY Wand EDP 15ml" Fragrance at my local Dis-Chem Raslouw store @ R265.00 – 25% = R198.75 each. The sales lady “Tanya” informed me that it is unfortunately ‘Sold Out’ at their Raslouw store and that I can go to Dis-Chem Online since the special promotion with same benefits is also valid online and not just “in store”. I registered online and did as told, but your online store system provides the product as available but does not give me: 1. The 25% Benefit as a Dis-Chem card holder. 2. To be collected at my nearest Dis-Chem Raslouw store but Dis-Chem Mall@55 which is a bit far for me but if I have no choice I will go and collect it there to safe my old age funds. I need the product with the Special Promotion as a loyal Dis-Chem customer and humbly request your assistance to provide me of my requirement at the 25% discounted price at my local Dis-Chem. (Rain Cheque?) Additionally, I have an enquiry, and it is: • Why does Dis-Chem only provide this specific product only in the small size of 15ml and not bigger like as for “Red Door”? Trust to hear from you soon. God Bless. Kind regards, Petro D. Barnard Dis-Chem Card number: ***"

It is now four (4) days later and I received an acknowledgement that my email has been received and they will reply asap BUT until today I received no answer, no further reply on action taken, zero support. It is as if I could have just talked to the trees, or my enquiry went to the famous so called "File 13" (dustbin) because it is not so much important to Dis-Chem to reply to an elderly citizen/ client for such a small challenge. Well, for me as loyal customer it is not something small and cost me money and time to drive to my local Dis-Chem just to find nothing I was looking for and being referred to a place where I was supposed to be supported in no time wasted. If this is the way Dis-Chem treats its loyal clients and elderly citizens than I will rather visit my local Arries Pharmacy and get all my meds, etc there who also provides a loyalty card for regular customers, and I will recommend all family and friends to do the same. Why having an online system if it does not work????