WORST service ever

I would like to formally raise a complaint regarding the service I received from Dis-Chem Pharmacies – Northgate branch at Northgate Shopping Centre. I initially attempted to order my medication through the Dis-Chem app; however, the medication I required was not available on the app. As a result, I had no choice but to call the store directly to place the order.

I called more than five times and spoke to Maraika, who repeatedly asked numerous questions before assisting me. The questioning felt excessive and unnecessary, especially considering that I was simply trying to obtain medication. The interaction made me feel uncomfortable. On a later call, I spoke to Hein, who attempted to get Maraika to assist me. During the call, they spoke to each other in Afrikaans, and I overheard them complaining about the fact that I had called multiple times. I found this unprofessional and disrespectful. I would not have continued calling if I did not urgently need the medication. As a customer seeking essential medication, I expect to be treated with professionalism, respect, and understanding. Instead, this experience left me feeling dismissed and uncomfortable. I kindly request that this matter be investigated and that appropriate steps be taken to ensure better customer service going forward. I will continue logging this with the complains department as well.