Worst service ever

I made a D order on the dischem app. The address was wrong and contacted head office right away. The lady said its not a peoblem they will make sure its delivered to the correct address. But this never happened. The people at dischem cape gate did not read the instructions. I had to call the lady back and she said she will sort it out and get back to me. The next day I called again as she never called back. She then said they looking into it and will get back to me today. Again she did not come baack to me. Now nearly a week later and which should have bee a 60 min delivery, has not been delivered. I paaid for this already on the day. So I have no package and I have paid for it. Still nobody got back to me. This is shocking.