Worst online shopping experience, do not put yourself through it

Placed an online order more 3 weeks ago, as i javd COVID. Firstly, delivery delayed-1,5 weeks when it came- half the order missing. Phoned the branch three times, took 5 days to review camera footage, before getting back to me. Asked that it be delivered before i went away, they did not. Instead deivered when i wasnt there, spoke to delivery guy asked him to tell branch not to send it- we are away. Another notification of them delivering again when we are not there. Call centre takes a long time to get through, at mercy of the branch. Emailed careline, they took 1,5 weeks to reply. No practical recourse to follow up orders.