Worst

I made a order online #*** on Monday on the 12th of April I got a notification that it is being processed by Dischem Jabulani Mall today is the 14th I still haven't gotten my order I made a follow up to the customer care line through email and I was assisted by Kabelo he responded to say he escalated the matter to the store and they will feedback that was around 10:15am seeing that it was now midday with no response not acknowledgement from the store I took the initiative to call the store myself the phone was answered by Amukelani upon explaining what my query was she put me on hold I don't know for what I held until I couldn't so I hanged up and called again I was the referred to a guy named Jerry who is the one who handles orders I had to explain myself again he said he was to check and asked me to hold but miraculously cut the the call so I had to call again to be told they were out of stock so the driver just went to pick it up from another store and etc. 1.why wasn't I updated on such 2. why would you update something as processing when you don't have it in stock as this gives false hope I've had the opportunity to order online from Dischem located in areas dominated by whites apologies to pull the race car but I'm compelled to as the level of service is never the same yet the currency is this level of service is absolutely poor and unacceptable.