World Class Service - Refilwe Montshiwa

I must say after I had called in to speak to Martinus to complain about not receiving refund for items I ordered online which were not on stock, I was so furious because it seems nobody knew what is going on until Refilwe Montshiwa called.

All along I was given wrong information that refund will return to my original purchase method (account) and I kept on checking statements for a week and no refund.

Refilwe Montshiwa has the Ability to calm situation and provide real-time key information. She made me understand how refunds work and she knows what is going on in her department.

I would like to send my compliments to Refilwe Montshiwa for the World Class Service. She explained well, gave me options to get the refund or repurchase, called me back to give me a barcode so I can initiate the online purchase and made sure my order is ready for collection. This is what we call exceptional service, thank you Refilwe for the great work. People who are passionate about customer service know how to provide world class service.