Very unproffessional and rude sister

Monday – Clinic was closed, no notification that it will be closed after I app**** for half day leave at work. The day was wasted.

Tuesday – I get there after work meaning that I rushed to be there on time, I got there around past 4. There was a long queue patiently waited in the queue. When it was my turn and I was the last one the patient came out and told me that the sister has closed, so unprofessional first of all she’s not monitoring the queue and she doesn’t come out to tell me herself. I went and I explained to her that I was there on Monday and the clinic was closed if I got notification I was going to move my day to Tuesday, she abruptly answered “why are you cause you might be here for nothing” really! I asked her how can I come when there’s nothing to be here I mean the sister at Discem told me to come on the child’s birthday when she turns 1. This woman was so rude I didn’t believe it. She grabbed my card after checking it thoroughly she says ok but you have to wait for me to finish my job with such an attitude.

The sister was rude and when she was preparing very irritate, she tells me that it’s going to cost me R250 I asked her for what still very irritated she explained to me that the medical aid doesn’t cover. I asked her when did process start, she said last month. I asked why didn’t Discem notify us, she just gave me my card back. What service is this, are we getting such service because we are black. If I go to the other race dominated malls we don’t get such service. She didn’t even the plan that I am on. I am really failing to understand why was this lady so rude. I didn’t have the R250 had to go back after I rush to the clinic after work and wasting a half day cause Discem didn’t have a sister on duty.

I am disappointed cause it means Dis-Chem doesn’t want me as a customer as I will be getting to the clinic around that time due to their own unprofessionalism of not notifying customer’s that the sister is not in.

I called Bankmed and they confirmed that they cover the vaccine so what is she talking about? I was informed that she can use the one's that the Bankmed covers.

So Dis-Chem do you want me as a client or not cause this is not the first time I'm getting such treatment from the very same mall.