VERY POOR CUSTOMER SERVICE.

I experienced an incident at DISCHEM - SOUTH COAST MALL on Sunday (07.12.2025) & immediately sent an email to the Head Office but to date have had no response. Below is what happened. I witnessed an incident at Dischem South Coast Mall this morning that was totally unacceptable. A young lady had purchased an item in the Baby Section that had a price below it (I went to check) All the items were the same in that row where the price was (obviously the packer never checked the price / item when packing & put the wrong item out) The staff admitted the mistake & were assisting the young lady as best they could. The manager was called & that is when it turned ugly. This female manager was VERY RUDE & condescending towards the young lady & not once did she try assist or ask if she would like a refund. She shouted at her & told her.... I KNOW THE CONSUMER PROTECTION ACT! She then marched off. This young lady was just trying to let her know that the shelf item & pricing was incorrect. I felt terrible for the young lady. Is this the type of staff Dischem employees? I think this manager needs serious training on how to deal with people. I am a Financial Manager of a company & let me tell you if I had a staff member act in this way there would be major consequences. I would appreciate it if you could rectify this matter so it never happens again.