Very bad service

First I did not receive my order that I placed on 24 November, I had to call the store to find out where my parcel is on 30 November. The store responded quickly and I received my order today. Now when I opened it, my free gift that I qualified when placing the order (2 x Clinique products) is not in the package. The store say I must phone head office, head office say I must phone the store. I will never again buy anything from Dischem. You can close my loyalty card, and please remove any of my information on your system.