Used razor sold as new

I bought my husband a wireless wet/dry electric razor at the Haasendal branch on 11/12 (DQuip brand). It was in a box sealed with a plastic wrapping. On Christmas morning after opening the box he noticed there was no brush or manual but because it was sealed we thought they missed the box. He charged it and the next morning he used it and it was not shaving properly. He left it until he had more time to try again. The next morning he tried again and same thing. We opened the top and it was blocked with long beard hair (disgusting). My husband shaves every day and has short stubble. I took it back immediately. The service was just as disgusting. No apology, no reaction, no stock. Just go and look in aisle 2 and 5 if you can find something else. When I asked if they knew when they would get stock, don’t know. The least would have been to offer to let me know when they got stock, but nothing. She even went to the manager who also didn’t bother to show. I suppose she had to check if they could take it back as it was 16 days later. Never mind the embarrassment of giving a used gift. This is absolutely pathetic. They only had one other razor in the store, not the same, which I took at an additional cost. I even took my husband’s current razor with to show it was not his beard. Not even interested. So either this has happened before or they just don’t care. I suspect someone returned this after it stopped working because it was blocked and they resealed the box and put it back on the shelf without checking. I hope they don’t do it again and someone else buys this disgusting used razor. Will definitely not be buying any such products from them again.