Updating online order and failing to list removed item

I ordered online and received an email 2 days later saying my full order could not be fulfilled. They didn’t even bother listing the product they left out. I tried to call the number provided in the email. I even DMed them on TikTok but radio silence. Very unprofessional, I have never encountered such a strange thing in all my years of ordering online. This will be my first and last time ordering from that store.