Unused Item return

<p>Good day,</p> <p>On 21 Sept I was travelling on a business trip, so earlier that morning I quickly went to Dischem Carlswald to purchase stuff I needed for my trip and one of the items was a travel pillow - i took one at cost of R 115.00 thinking it the one the you blow up. When i arrived at the airport bag checks I had put the pillow in my handbag and I was advised that i can not enter the flight with pillow in that package so they had to take it out of the package and ONLY then I discover that the pillow is not that one you can blow up as the description said , it just a pillow cover then immediately put it in my forex plastic bag so it safe and kept clean. Last week friday when i came back i took a slip and the item back to dischem explained what happened and I was not going to be using this item in any case. So i asked them to give me a voucher for same amount i had used R 115.00 then I can purchase other stuff at Dischem for that amount because I cant keep that pillow.</p> <p>I spoke to Gregory assistant manager and he refused straight away, then he said i should come back on monday he will speak to him manager - So yesterday he tells me the same story that if he gives me voucher he is loosing as much I am also loosing i spend total of R600.00 on items now they dont care they say I can loose this R 115.00 irrespective of explanation on what happened. Then he goes and call this lady Antoinette claim to be manager and she didnt do anything much it was more like she listened to assistant manager Gregory to refuse to give me a voucher as they refuse to right off the item because they will loose R230.00 but im also loosing R 115.00 at least with voucher i was still going to buy other items in the store. So regardless of R 600.00 i have spend there this means absolute nothing to them as Im cause of their loss of R 230.00 if they take the item back. But I had explained very clear that I discovered the issue at the aiport and I do understand package issue but now im left with item I cant even use.</p> <p> </p> <p>Im Dischem customer buy all my cosmetics and medication there but this time im highly disappointed and such bad service and failure to meet theit customer halway also resolve issue. As this was not my intention to loose the package but it was against aiport policy and if i knew or bought item few days before i was gonna leave it home and return it back when i came back from my trip.</p> <p> </p> <p>DISSAPOINTED CUSTOMER</p>