Unpleasant Experience with Dischem Randridge Pharmacy

I would like to share my experience from Saturday when I called Dischem Randridge Pharmacy regarding a perfume I purchased online that does not smell the same as expected.

I was transferred to Gumani, who advised she was the online admin. Unfortunately, she was extremely rude, arrogant, and unwilling to assist. From the moment she picked up the call, I explained my name and the reason for my call, and offered to provide my order number. She refused, saying she was not interested and that because I had opened the perfume, there was nothing she could do.

I asked how I was supposed to smell the perfume while it was closed, and that is when the situation escalated. She insisted there was nothing she could do, refused to listen to my concerns, and wanted to end the call. When I asked if she would at least take down my order number, she said no. I then mentioned I would send an email since she was unwilling to help, and she became aggressive, saying I could do whatever I wanted but no one would help me because everything would lead back to her desk. She further stated that even if I called anyone else at Dischem, they would not assist me because they needed her to help me.

Her behavior was extremely unprofessional and unpleasant. At one point, she even imp**** that she had the final authority, which made me feel bul**** and dismissed. When I asked for her name, she became disruptive, and I eventually had to end the call.

This was the most unpleasant and rude experience I have ever had shopping at Dischem, and I felt compelled to bring it to your attention.