Unhappy Mommy

I am currently 33 weeks pregnant (8 months). I app**** for a baby bag on the 11 of June. On the 26th of July I spent R1100 to qualify for the baby bag. Before making a payment I asked the teller to ensure that all the things that I purchased would meet the criteria for getting the baby bag of which she confirmed they did. A few days later to my dismay I received a call saying that i still have to spend an additional R300 to qualify because apparently some of the things purchase prior didn't meet the Dischem bag criteria. I then went back and spent an additional R300 just so that I qualify. On the 30th of July I received another call saying that I have to spend an additional R34 to qualify. I'm now puzzled because I had previously spent R300. But because I really wanted the bag I go and spend an additional R34. So in total I spent R1434 plus petrol to qualify for a baby bag that had said the amount criteria to spend is R1000.

I then waited for an SMS or call that will inform me to fetch my baby bag. No sms nor call came through. Yesterday I decided to call Dischem to make a follow up on the baby bag. The response I received was that they had assumed that I received an SMS or a call. They had baby bags which are now unfortunately finished and they don't know when they will be receiving the next batch.

What was the point of me spending all that money if I am only going to receive the baby bag after my baby is born. I'm honestly very unhappy with the service I received.