Unfair Return Policy – Penalised for Paying Full Price!

recently purchased items online from Dis-Chem / Baby City for a baby shower using the Click & Collect option.

Unfortunately, one of the items I ordered was incorrect, and I decided to return it upon collection. The assistant manager asked if I wanted to exchange, but I declined and requested a voucher instead.

To my surprise, I was told that because the item was on promotion at the time of return, the voucher would only reflect the discounted price — even though I paid the full price when purchasing online. Naturally, I declined, as this is not fair or reasonable.

I was then informed that they cannot assist me at all and that I would need to wait for the promotion to end before I can return the item.

This is an absolute inconvenience and extremely frustrating. Is this really how Dis-Chem / Baby City treats its clients? Surely a customer who paid the full price should not be penalised simply because of the store’s promotions.

I expect this matter to be resolved promptly, with a voucher or refund based on the price I paid, not the discounted promotional price.