UNFAIR PRACTICE

DISCHEM WONDERPARK PHARMACY IS ******.

Tuesday, 8th June 2021, I came in with a prescription for my 2 year old daughter. she was prescribed very strong schedule 6 pain killer drops for kids, I was assisted by W. Ramowale, who told me that they currently do not have the medicine however he will order it and I should receive it within 24hrs from the morning of Tuesday. He specifically verified my number after he said to me that I shall receive an SMS notifying me of the arrival of the medicine for me to come collect them. Yesterday, Wednesday, 09th June 2021, I called around 16h00 (more than 24hrs after ordering my 2 year daughter's urgent schedule 6 pain killers, since she dislocated her elbow). I called the landline and continuously got an automated machine until I was compelled to leave a message that's requesting the practice to call me back as prompted by their dialler...sadly and quite upsetting, NO ONE from the branch called, texted nor emailed me back regarding my voice note NOR regarding the highly anticipated medicine. day two, it is now Thursday, 10th June 2021, 48hrs after ordering the HIGHLY anticipated pain killers for my child. today i went to consult with a paediatrician regarding my daughter being restless for the past 3 days...and he advised for x-rays and prescribed another pain killers for my daughter(How ironic). I went straight to the Dischem that was supposed to communicate with me regarding my daughter's painkillers. Before I requested my new prescription, i asked about the STILL anticipated Meds for her, in stead, i was told Annerie Lourens(one of the pharmacists) probably forgot...PROBABLY FORGOT!!!! My daughter has been in excruciating pain for the past 3 days and some highly qualified pharmacist probably forgot to notify me that my 2 year old daughter's HIGHLY needed and prescribed pain killers apparently arrived on the very same afternoon they were ordered but NO, I had to binge my daughter ordinary paracetamol that was not helping as she was in tears in the middle of the past 2 nights' asked t speak to her senior, Josef Smit...without even allowing me to explain my frustration, my hurt and how painful this has been for me, worst my daughter...he interrupted me and just said, "This does not usually happen", but Annerie must've just forgotten.

Instead of taking accountability by merely apologising for such a blunder, he instead dismissed this matter as if her colleague just spilled coffee...I must understand and just walk on by. If this prescription was made out to a white-toddler and their parents were caucasian, none of this matter would've happened and I bet Mr Smit would've said "Jammer" or "Verskoon my" but I had to numerously remind him of how ad this looks on their image and how inconvenient and inconsiderate he has been and her colleague has acted. i told him that I want this matter to be escalated and I want to see or hear about the sanction that was taken against Annerie Lourens because of this malpractice but instead...he said he will look into it, I must calm down because these things happen.

I am appalled by the manner in which a white pharmacist who represents Dischem would act like such a matter is of no importance to him and the company's image.

Well today I hope DISchem will now know how ****** can affect them and their representative, and if they will still not escalate this matter until someone is held accountable and sanctioned...I intend to pursue this matter beyond social media, black twitter until i get to the necessary ends to show them how serious they should value a black person's life and presence just like they would if it were their race.