*****ulent activity on my account : Staff at Dischem disinterested

Someone used my R157.00 of loyalty points. After several emails, phone calls visits, I am unable to persuade Ashraf (manager) Myron Friedman (Store manager) Chante & Megan that the person in the photo is not myself. I am told I must put in a complaint with Dischem. I refuse. I state, the issue is not my issue, it is a problem in your store, in your system. You need to refund me my loyalty points of R157 and then resolve how this transpired in the first place. The photo is of a person with short curly blonde hair, she is wearing a mask. I have straight blonde bob, I have not worn a mask since Covid and I walk with a crutch as I am awaitng a full knee replacement. I bring this to their attention but they look at me and make no comment. There is no comparison!

It really is pathetic the amount of time one has to spend clearing one's name when one is the innocent party! The store is more concerned about what they need to do that to allow me to be a happy returning customer? What happened to the phrase, "the customer is king"????