****ty service

On the 10 th of august I went to your Groot phesantekraal branch. I bought stuff to the value of a R 1111,19. I payed for my purchase and then the till crashed. The cashier then rebooted her till and said that my payment did not go through. I then payed the same amount for the second time while being assured that the first payment will reverse. Then on the 11th I logged into my bank to see that nothing has reversed. My wife phoned the branch at 09:08 this morning stating that the funds have not reversed. She was told that they are busy doing a cashup and will come back to her. She was only contacted at 13:37 saying that they saw it went off twice from my account and that they have sent it to the bookkeeper. Nobody gave us any feedback after that. We then went to the store after 17:00 to ask what is happening with my money. Only to be told we have to wait for the bookkeeper and the bank. I demanded my money back immediately as dischem was quick to take twice the amount out of my account but I have to wait on there offices to refund me when it suits them. The cash was given back to me only to be told that if the money is reversed by the bookkeeper I will have to bring the money back. So I feel that they do not care to inconvience there customers. Why must I wait for my money, waist my time and petrol that they took in 10 minutes. They do not care for there customers.