Turning Bad Service Around

I wrote to Dis-Chem head office complaining about the service we received from their cashier at their Northgate branch and honestly I was not expecting for there to be any feedback. I was amazed to receive an email from the store manager earlier today asking for more details, I emailed a copy of my slip and gave him my contact number, again not holding too much hope that I would receive any feedback. A couple of hours later I received a phone call from the manager saying that he had viewed the footage and my complaint was justified and he apologised for the lack of service we received. If you are going to take the time to complain and the company listens and gives you feedback, it is very necessary to acknowledge this, so THANK YOU Vincent for taking my complaint seriously and getting back to me with feedback!