Transaction put through twice on my cheque card

<p>I paid with my cheque card at Dis-Chem, the slip on there till came through as decliened. She put the transaction through again an as it was processing two smses came through for the same amount. I showed this to the store manager on my banking app that two transactions went through. He told me that its the banks fault and it would be refunded in 24hrs. Blamed it on network ect. </p> <p>24hrs passed, I had to contact the bank fill in a form and wait for the funds to be returned to my account. The bank confirmed its a in store network connection lost and not a bank problem. I was fortunate enough to have another R384.95 in my account to pay again otherwise i wouldnt have been able to take my things i purchased.</p> <p>I do feel the way the manager handel the situation and for a customer to bear the inconvenience of there store not having proper network coverage is acceptable. My time to contact the bank and fill in forms, my card debited twice for one purchase and ultimatlity me having to sit and check if the bank reverses the funds which did not happen.</p> <p>I gave my complete purchase back of R644 to the store (Paid an amount with ebucks) because of the attitude of the manager. This is not the first time this exact Dis-Chem has had problems with there card facilities (dropped connections, transactions failed ect) and it just get left up to the customer to make a different plan of paying for there goods. Ive kept copies of all slips, bank statements and bank revesal forms. I hope Dis-Chem SA has a higher up manager that can give a better outcome as my experience i had on the 20th of november 2016. Dont think Dis-Chem Fourways Mall will see my support again.</p>