Train your staff

Why is it that no cashiers at Canal Walk know what a cash back is?

Why is it that the cashier can scan my loyalty card on the Stocard app, but they can't use the same scan code for my cash back?

WHY must I carry a physical card, this is what I was told, to get my cash backs?! WHY can't the same process for my cash back redemption, be the same code that is used to earn points?!

This service is ridiculous. Everyone says they don't know, but no one (on many occasions with different cashiers) says, 'I don't know, I'll find out for you'.

Why is the manager not training his / her staff properly, and why is the manager so disinterested, that they staff don't even bother calling the manager or supervisor to sort out the issue.

Why not appoint a manager and supervisors that are interested in a high level of customer service.

The staff are always friendly, but this lack of training is beyond frustrating.